Business-oriented resource management policies for e-commerce servers
Performance Evaluation - Special issue on internet performance modelling
On maximizing service-level-agreement profits
Proceedings of the 3rd ACM conference on Electronic Commerce
ISADS '03 Proceedings of the The Sixth International Symposium on Autonomous Decentralized Systems (ISADS'03)
Autonomic Self-Optimization According to Business Objectives
ICAC '04 Proceedings of the First International Conference on Autonomic Computing
Scheduling: Theory, Algorithms, and Systems
Scheduling: Theory, Algorithms, and Systems
Business-driven decision support for change management: planning and scheduling of changes
DSOM'06 Proceedings of the 17th IFIP/IEEE international conference on Distributed Systems: operations and management
SLA design from a business perspective
DSOM'05 Proceedings of the 16th IFIP/IEEE Ambient Networks international conference on Distributed Systems: operations and Management
A Runtime Constraint-Aware Solution for Automated Refinement of IT Change Plans
DSOM '08 Proceedings of the 19th IFIP/IEEE international workshop on Distributed Systems: Operations and Management: Managing Large-Scale Service Deployment
SYMIAN: A Simulation Tool for the Optimization of the IT Incident Management Process
DSOM '08 Proceedings of the 19th IFIP/IEEE international workshop on Distributed Systems: Operations and Management: Managing Large-Scale Service Deployment
DSOM '09 Proceedings of the 20th IFIP/IEEE International Workshop on Distributed Systems: Operations and Management: Integrated Management of Systems, Services, Processes and People in IT
Towards Robust IT Service Portfolio Management
DSOM '09 Proceedings of the 20th IFIP/IEEE International Workshop on Distributed Systems: Operations and Management: Integrated Management of Systems, Services, Processes and People in IT
Using strategy trees in change management in clouds
Proceedings of the 7th International Conference on Network and Services Management
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Change management is a disciplined process for introducing required changes onto the IT environment, with the underlying objective of minimizing disruptions to the business services as a result of performing IT changes. Currently, one of the most pressing problems in change management is the scheduling and planning of changes. Building on an earlier mathematical formulation of the change scheduling problem, in this paper we take the formulation of the problem one step further by breaking down the changes into the activities that compose them. We illustrate the theoretical viability of the approach, discuss the limit of its applicability to real life scenarios, describe heuristic techniques that promise to bridge the scalability gap and provide experimental validation for them.