Beyond Cost: The Drivers of COTS Application Value

Authors:
Mark Keil;Amrit Tiwana
Affiliations:
Georgia State University;Iowa State University
Venue:
IEEE Software
Year:
2005

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Abstract

COTS software's growing popularity has dramatically changed how companies acquire enterprise applications, yet surprisingly little is known about which attributes of enterprise COTS software buyers value most. A survey of 126 management information systems managers evaluated key COTS software attributes. The results helped create an enterprise COTS software analyzer that should be useful to both buyers and suppliers.