Politeness strategies in collaborative e-mail exchanges
Computers & Education
How Rude Are You?: Evaluating Politeness and Affect in Interaction
ACII '07 Proceedings of the 2nd international conference on Affective Computing and Intelligent Interaction
Journal of the American Society for Information Science and Technology
Free/Libre open-source software development: What we know and what we do not know
ACM Computing Surveys (CSUR)
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This conceptual paper suggests how Politeness Theory [6] 驴 well known in anthropological and linguistic literatures 驴 can contribute to the study of role relations in computer-mediated communication. Politeness, phrasing things so as to show respect andesteem for the face of others, occurs throughout social interchange. The paper reviews politeness theory and enumerates specific linguistic indices of politeness. It then discusses how recognition of the central role of face-work in social interchange can enhance understanding of why and where emotion-work might occur in CMC, how such emotion-work (in the form of politeness) can be reliably observed and quantitatively measured at a linguistic level of analysis, and how the distribution of politeness phenomena is systematically related to variables of interest in CMC research 驴 such as status, cohesion, impersonality, friendship, and communicative efficiency.