Trust and Electronic Commerce More than a Technical Problem

Authors:
Kornelia Konrad;Gerhard Fuchs;Jochen Barthel
Affiliations:
-;-;-
Venue:
SRDS '99 Proceedings of the 18th IEEE Symposium on Reliable Distributed Systems
Year:
1999

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Abstract

In our paper we argue that the building of trust in electronic commerce depends only partly on technical security and the knowledge of security gaps and ways of closing them. It is not only a technical system which is trusted but rather a socio-technical system, including users, business practices and related institutions. We will take a closer look at the concept of trust and its relation to knowledge, describe the current situation in electronic commerce, and analyze different technical approaches, that aim at providing security, and non-technical possibilities to enhance security and trust through institutions.