Electronic data interchange: a total management guide
Electronic data interchange: a total management guide
Soft systems methodology in action
Soft systems methodology in action
Systems: concepts, methodologies, and applications (2nd ed.)
Systems: concepts, methodologies, and applications (2nd ed.)
How we profess: the ethical systems analyst
Communications of the ACM
Factors influencing electronic data interchange success
ACM SIGMIS Database
Analysing information systems evaluation: another look at an old problem
European Journal of Information Systems - Special issue on information systems evaluaiton
Information Systems Development: A Systematic Approach
Information Systems Development: A Systematic Approach
Electronic Data Interchange
Information, Systems and Information Systems: Making Sense of the Field
Information, Systems and Information Systems: Making Sense of the Field
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In this chapter, the author describes an alternative approach to evaluating Information Technology (IT) projects, which involves developing a holistic view of IT interventions. The main methodological problem in evaluating any intervention is to choose the right indicators for the measurement of success or lack of it. These indicators will obviously be linked to the aims but will also be relevant to the objectives chosen to achieve these aims. Acknowledging the difficulty of choosing appropriate measures of performance, the author proposes the use of Soft Evaluation. The approach used brings together formal work in evaluation with a qualitative process of investigation based on Soft Systems Methodology in order to allow us to make judgements about the outcomes of an implementation in a systemic manner and from a number of different viewpoints or perspectives.