A social process model of user-analyst relationships
MIS Quarterly
PD and joint application design: a transatlantic comparison
Communications of the ACM - Special issue Participatory Design
Requirements specification: learning object, process, and data methodologies
Communications of the ACM
Information systems development and communicative action theory
Information and Management
Joint application development (2nd ed.)
Joint application development (2nd ed.)
Software Magazine
Group decision support systems and consensus building: issues in electronic media
ICC&IE '94 Proceedings of the 17th international conference on Computers and industrial engineering
An examination of designer and user perceptions of JAD and the traditional IS design methodology
Information and Management
Joint application design (JAD) in practice
Journal of Systems and Software
Casebook for Systems Analysis and Design: JPS, INC.
Casebook for Systems Analysis and Design: JPS, INC.
Business process modeling with group support systems
Journal of Management Information Systems
Journal of Management Information Systems
Journal of Management Information Systems - Special section: Information technology and its organizational impact
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Miscommunication among systems developers and users has plagued systems requirements determination under conventional approaches and has contributed to several systems failures. Joint Application Development (JAD) was introduced to alleviate this problem by bringing together developers, users, and managers in face-to-face workshops designed to produce higher quality requirements. However, JAD sessions are conducted under the freely interacting group structure, which makes them susceptible to many of the classical problems commonly encountered during group deliberations. In this paper we present a case for integrating JAD and the nominal group technique (NGT), a group protocol that was designed to solve problems similar to those encountered in JAD. We tested our proposition in a laboratory experiment consisting of 24 group sessions, in which professional JAD facilitators led a diverse group of business professionals, managers, and advanced business students in specifying high-level requirements (under JAD and with the integrated techniques) for a simulated IS problem. The neutral and objective measures of their effects on the quality of the resulting requirements indicate that the combination of these group process structures seems to neutralize the negative impacts of group dynamics often experienced in JAD sessions, and contributes to improvements in the quality of the requirements.