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Mastering Data Mining: The Art and Science of Customer Relationship Management
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In this paper, we synthesize the main findings of three repeat purchase modelling case studies using real-life direct marketing data. Historically, direct marketing -- more recently, targeted web marketing -- has been one of the most popular domains for the exploration of the feasibility and the viable use of novel business intelligence techniques. Many a data mining technique has been field tested in the direct marketing domain. This can be explained by the (relatively) low-cost availability of recency, frequency, monetary (RFM) and several other customer relationship data, the (relatively) well-developed understanding of the task and the domain, the clearly identifiable costs and benefits, and because the results can often be readily applied to obtain a high return on investment. The purchase incidence modelling cases reported on in this paper were in the first place undertaken to trial run state-of-the-art supervised Bayesian learning multilayer perceptron (MLP) and least squares support vector machine (LS-SVM) classifiers. For each of the cases, we also aimed at exploring the explanatory power (relevance) of the available RFM and other customer relationship related variable operationalizations for predicting purchase incidence in the context of direct marketing.