Interface design issues for advice-giving expert systems
Communications of the ACM
Separating content from form: A language for formatting on-line documentation and dialog
SIGDOC '85 Proceedings of the 4th annual international conference on Systems documentation
Help texts vs. help mechanisms: A new mandate for documentation writers
SIGDOC '85 Proceedings of the 4th annual international conference on Systems documentation
Advising roles of a computer consultant
CHI '86 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
UNIX Emacs: a retrospective (lessons for flexible system design)
UIST '88 Proceedings of the 1st annual ACM SIGGRAPH symposium on User Interface Software
DETENTE: practical support for practical action
CHI '91 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Challenges of HCI design and implementation
interactions
Such easy-to-use systems!: How organizations shape the design and use of online help systems
COCS '95 Proceedings of conference on Organizational computing systems
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