Switching cost and brand loyalty in electronic markets: evidence from on-line retail brokers
ICIS '00 Proceedings of the twenty first international conference on Information systems
A Model of Internet Pricing Under Price-Comparison Shopping
International Journal of Electronic Commerce
Manufacturers' Distribution Strategy in the Presence of the Electronic Channel
Journal of Management Information Systems
Brand and Price Advertising in Online Markets
Management Science
Limited Memory, Categorization, and Competition
Marketing Science
When Acquisition Spoils Retention: Direct Selling vs. Delegation Under CRM
Management Science
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