Organizational metaphors as lenses for analyzing workflow technology
GROUP '97 Proceedings of the international ACM SIGGROUP conference on Supporting group work: the integration challenge
Integrating the understanding of quality in requirements specification and conceptual modeling
ACM SIGSOFT Software Engineering Notes
Evaluating UML using a generic quality framework
UML and the unified process
Process models representing knowledge for action: a revised quality framework
European Journal of Information Systems - Special issue: Action in language, organisations and information systems
Supporting Flexible Processes through Recommendations Based on History
BPM '08 Proceedings of the 6th International Conference on Business Process Management
Stakeholder Ontology and Mining for Improving Complex Services
International Journal of Information Systems in the Service Sector
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Active business process support utilizing workflow technologyis promising for building information systems thatare flexible regarding both business and correspondingIT infrastructure transformation. To achieve this, conceptualmodels of work processes have to be aligned withinterests of several stakeholders, including business professionals and users. In particular, user access to processmodels presuppose comprehensible in addition to expressivemodels. We propose a framework for evaluatingquality in process modeling languages (PMLs) and models.It is applied to a representative sample of flexibleworkflow products and prototypes. We study the propertiesof the various products' underlying PMLs, and derivetheir first cut ontology, or meta-model. In carrying out theevaluation, we show the applicability of our framework,and point out some research opportunities in areas wherethe products differ widely or carry similar deficiencies.