The Value of Creativity in Business Process Reengineering

  • Authors:

  • Affiliations:

  • Venue:
  • HICSS '97 Proceedings of the 30th Hawaii International Conference on System Sciences: Information System Track-Organizational Systems and Technology - Volume 3
  • Year:
  • 1997

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Abstract

The researcher embarked on a longitudinal case studyof Caterpillar, Inc. (located in Peoria, IL) to explore the drivers behind successful Business ProcessReengineering (BPR). Caterpillar believes thatpositive business outcomes can be directly tied toadherence to a systematic BPR methodology andcreativity training. The methodology Caterpillar usesis called Business Process Simplification andImprovement (BPS/Y). The case examines the linkbetween the BPS/I methodology and Couger 's variantmodel to identify creative opportunities for theorganization.