KEPT: a Knowledge Elicitation Tool to Support Communities of Practice

  • Authors:
  • Ettore Colombo;Fabio Sartori

  • Affiliations:
  • -;-

  • Venue:
  • WETICE '03 Proceedings of the Twelfth International Workshop on Enabling Technologies: Infrastructure for Collaborative Enterprises
  • Year:
  • 2003

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Abstract

This paper illustrates how Knowledge Management Systems(KMSs) can improve the capability of Communities ofPractice (CoPs) to be agile in their activities. As a casestudy, it will be presented the P-Truck Project, whose goalis the development of a KMS to support experts in the decisionmaking process about the different phases of the trucktyre production process. In particular, KEPT, (i.e. KnowledgeElicitation module of P-Truck) will be further describedas a very important tool to support a specific Communityof Practice involved in the truck tyre production process:compound designers. The development of KEPT hasprovided compound designers with a conceptual and computationalframework concerning their expertise. In particular,the maintenance and sharing of knowledge have beenfacilitated, with a significant improvement of compound designers'agility in accomplishing daily tasks and in the interactionwith other CoPs involved in the truck tyre productionprocess.