Mode errors: a user-centered analysis and some preventative measures using keying-contingent sound
International Journal of Man-Machine Studies
Designing the user interface (videotape)
Designing the user interface (videotape)
Framework models of human performance and error: a consumer guide
Tasks, errors, and mental models
Interface problems and interface resources
Designing interaction
A cost-effective evaluation method for use by designers
International Journal of Man-Machine Studies
From user's problems to design errors: linking evaluation to improving design practice
HCI'92 Proceedings of the conference on People and computers VII
Usability inspection methods
DIS '97 Proceedings of the 2nd conference on Designing interactive systems: processes, practices, methods, and techniques
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This paper reports a study of novice subjects using Word 5.1. for the Macintosh. In particular, user errors were analysed. The intention was to investigate the difficulty, that evaluators have in determining root error causes from surface characteristics. Errors made by subjects were examined and classified in phenotype and genotype categories[3]. An error was classified in a genotype category if it was felt that system had failed to support that particular user mental action. The utility of the analysis that was used for analysing usability errors is then discussed.