Software engineering (6th ed.)
Software engineering (6th ed.)
A framework for eGovernance solutions
IBM Journal of Research and Development
Domain expert user development: the smartgov approach
Communications of the ACM - ACM's plan to go online first
Tailoring information systems: an approach based on services and service composition
International Journal of Information Technology and Management
A heuristics-based approach to reverse engineering of electronic services
Information and Software Technology
Good practice in e-government: management over methods?
TCGOV'05 Proceedings of the 2005 international conference on E-Government: towards Electronic Democracy
Improvement of e-government service process via a grey relation agent mechanism
Expert Systems with Applications: An International Journal
Factors influencing intention to use e-government services among citizens in Malaysia
International Journal of Information Management: The Journal for Information Professionals
EGOV'07 Proceedings of the 6th international conference on Electronic Government
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Filling and submission of electronic forms is a key issue for e-government, since most electronic services offered in this context include some variant of electronic forms. Insofar, IT experts are placed in the centre of electronic forms services lifecycles, undertaking the analysis, design, implementation and maintenance phases. This practice, however, implies various impediments, such as the need for multitudinous teams with diverse skills. In this paper, we present experiences from developing and maintaining a set of electronic services for the Greek Ministry of Finance, and propose an approach to handling electronic services' lifecycle that balances responsibilities between domain experts and IT professionals. This approach enables a more holistic management of the electronic service lifecycle, by employing modelling and representation in high levels of abstraction and incorporating tools for automatically generating operative service instances from these high-level descriptions.