Personalisation and Web Communities
BT Technology Journal
BT Technology Journal
Information Management Assistants for Enterprise Workers
BT Technology Journal
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This paper summarises the evolution of BT's Personal Agent Framework (PAF) and its information management services into a Knowledge Browser™ component of a commercial eCommunity platform. Following upgrades to its software architecture, system trials, and international collaboration and venturing efforts, the PAF project culminated in a commercial agreement with Teamware Group. The personal assistants from PAF and Fujitsu's OAM were integrated into Pl@za, an eCommunity solutions product. The Knowledge Browser add-on component currently offers agent-based information management services to an enterprise, special interest groups, or a loosely connected community of distributed users.