The impact of information technology on organizations in Japanese companies
Management impacts of information technology
The action workflow approach to workflow management technology
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Introduction to groupware, workflow, and workgroup computing
Introduction to groupware, workflow, and workgroup computing
SIGCPR '97 Proceedings of the 1997 ACM SIGCPR conference on Computer personnel research
Management Information Systems: New Approaches to Organization and Technology
Management Information Systems: New Approaches to Organization and Technology
Corporation of the 1990s: Information Technology and Organizational Transformation
Corporation of the 1990s: Information Technology and Organizational Transformation
Workflow management systems for process organisations
Workflow management systems for process organisations
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This chapter discusses the role of the organizational context in the use of a workflow system. It argues there are organizational factors such as structure, power, people, technology and culture, that constrain and enable the use of workflow systems. The author hopes that, by presenting a case study of a Portuguese organization, which implemented and used a workflow system, it will help to identify those organizational factors, which could affect implementation, and to understand how they can influence the success, or failure, of such a system. Finally, the results will contribute to a better management of the process of change.