Infotrends: profiting from your information resources
Infotrends: profiting from your information resources
Beyond Knowledge Management: New Ways to Work and Learn
Beyond Knowledge Management: New Ways to Work and Learn
Information Ecology: Mastering the Information and Knowledge Environment
Information Ecology: Mastering the Information and Knowledge Environment
Information Orientation: The Link to Business Performance
Information Orientation: The Link to Business Performance
Information Resource Management: Opportunities and Strategies for the 1980s
Information Resource Management: Opportunities and Strategies for the 1980s
Knowledge Management Processes and International Joint Ventures
Organization Science
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This chapter considers inter-organizational knowledge sharing in the delivery of public services. While public services represent a significant economic sector in most countries, there is little published research of its implementation of knowledge sharing to improve service performance. The chapter highlights potential barriers to effective knowledge sharing in public service partnerships and introduces a second-order regression model to guide managers in their development of an effective knowledge sharing environment. Based on research incorporating participant observation, document analysis, 30 interviews and a survey (n=132), the chapter identifies six antecedent factors to effective knowledge sharing, the most significant of which is an innovative culture.