The trouble with computers
Information ecologies: using technology with heart
Information ecologies: using technology with heart
Rise of the Network Society: The Information Age: Economy, Society and Culture
Rise of the Network Society: The Information Age: Economy, Society and Culture
NetWORKers and their Activity in IntensionalNetworks
Computer Supported Cooperative Work
Supporting Human Activities - Exploring Activity-Centered Computing
UbiComp '02 Proceedings of the 4th international conference on Ubiquitous Computing
MAPS: dynamic scaffolding for independence for persons with cognitive impairments
UM'03 Proceedings of the 9th international conference on User modeling
CHI '04 Extended Abstracts on Human Factors in Computing Systems
ACM SIGGROUP Bulletin
Computer Supported Cooperative Work
When participants do the capturing: the role of media in diary studies
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
ACM Transactions on Computer-Human Interaction (TOCHI)
The design of human-powered access technology
The proceedings of the 13th international ACM SIGACCESS conference on Computers and accessibility
Towards a framework to situate assistive technology design in the context of culture
The proceedings of the 13th international ACM SIGACCESS conference on Computers and accessibility
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In this paper we describe a current group configuration that is used to support people with cognitive disabilities (hereinafter referred to as "clients") in the workplace. A client receiving face-to-face, often one-to-one assistance from a dedicated human job coach is characteristic of this "traditional" model. We compare this traditional model with other group configurations that are used in cooperative and distributed work practices. In so doing, we highlight requirements that are unique to task support for people with cognitive disabilities. A survey of technologies that have been developed to provide clients with greater levels of independence is then presented. These endeavors often attempt to replace human job coaches with computational cognitive aids. We discuss some limitations of such approaches and then present a model and prototype that extends the computational job coach by incorporating human caregivers in a distributed one-to-many support system.