Designing Mobile Information Services: User Requirements Elicitation with GSS Design and Application of a Repeatable Process

  • Authors:
  • Affiliations:
  • Venue:
  • HICSS '04 Proceedings of the Proceedings of the 37th Annual Hawaii International Conference on System Sciences (HICSS'04) - Track 1 - Volume 1
  • Year:
  • 2004

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Abstract

The main challenge in the first phase of designing mobile services is eliciting user requirements. We propose a repeatable process for eliciting user requirements based on the literature on requirements engineering and group support systems. We applied the repeatable process in three sessions to elicit user requirements for a mobile information service on a UMTS testbed. The sessions resulted in ideas for services that are highly valued by potential users and criteria for when they will or will not use the service.