Thematic coherence and quotation practices in OSS design-oriented online discussions
GROUP '05 Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work
Explicit referencing in chat supports collaborative learning
CSCL '05 Proceedings of th 2005 conference on Computer support for collaborative learning: learning 2005: the next 10 years!
Computer Supported Cooperative Work
A socio-cognitive analysis of online design discussions in an Open Source Software community
Interacting with Computers
CRIWG'07 Proceedings of the 13th international conference on Groupware: design implementation, and use
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This paper reports on a study of text-based communication in a Web-based groupware system, DHS. The system supports annotation of a set of shared documents, where the annotations are gathered in a common dialogue space for each document. Since the system does not support threading of messages, it is of interest to explore how participants use the referential space to connect to each other's contributions. The analysis reveals that the evolving dialogues are characterized by a dual discourse context of documents and comments. The modes of linking are conversational and often implicit, which may lead to coherence problems. We present a visualization tool designed to explore interactivity and referencing strategies in these document-centered dialogues, and discuss implications of our findings for the design of computer-mediated communication systems.