A framework to analyze information systems as knowledge flow facilitators
Information and Software Technology
Designing a knowledge management approach for the CAMRA community of science
PAKM'06 Proceedings of the 6th international conference on Practical Aspects of Knowledge Management
Journal of the American Society for Information Science and Technology
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Much research argues that information technology can have a positive influence on knowledge application. However, practical results from research on knowledge managementsystems indicate that such systems often fail when implemented in contemporary organizations. Whilst maintenance of knowledge management systems has been recognized as an important research area, imbalance between additional workload and accurate content still appears to be a critical factor, resulting in systems of little use for organisations in their knowledge application processes. The objective of this paper is to demonstrate how knowledge management systems can be designed to better support knowledge application inorganizational knowledge work processes. Building on lessons learned from three knowledge management systems, this paper contributes general design principles describing how knowledge management systems can be integrated with everyday work to leverage user practices.