Usefulness and ease of use: field study evidence regarding task considerations
Decision Support Systems - Special issue on user interfaces
Empirical evaluation of the revised technology acceptance model
Management Science
Understanding user evaluations of information systems
Management Science
Beyond the interface: ease of use and task/technology fit
Information and Management
Viability through Web-enabled technologies
Managing Web-enabled technologies in organizations
The effect of multimedia on perceived equivocality and perceived usefulness of information systems
MIS Quarterly - Special issue on Intensive research in information systems: using qualitative, interpretive, and case methods to study information technology—third installment
The technology acceptance model and the World Wide Web
Decision Support Systems
Designing Web Usability: The Practice of Simplicity
Designing Web Usability: The Practice of Simplicity
Usability Engineering
Rethinking Management Information Systems: An Interdisciplinary Perspective
Rethinking Management Information Systems: An Interdisciplinary Perspective
The New Sociotech: Graffiti on the Long Wall
The New Sociotech: Graffiti on the Long Wall
Working Knowledge: How Organizations Manage What They Know
Working Knowledge: How Organizations Manage What They Know
Assessing User Competence: Conceptualization and Measurement
Information Systems Research
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The case study concerns the disappointing reception of an intranet application at TopTech, a prominent player in the field of electronics. The application in question, called Comate, which stands for "Consumer and Market Intelligence Technology Environment," was conceived and built by the central staff department for Consumer and Marketing Intelligence (CMI) of the company. When this application was introduced some years ago, its purpose was to smooth information flows between CMI departments worldwide and to enhance networking between these departments. The organization decided to form a project team to investigate the reasons for the lacking acceptance of the system by intended users and to establish what would be the most appropriate reaction on the part of Central CMI: change the system, initiate new, supportive initiatives, or abandon the Comate project altogether. The case study examines how this project team tackled the problem. The team decided to address the evaluation, diagnosis, and redesign of the system and its possible contribution to CMI from the perspective of the system's acceptability. Key component in its methodology was the integrated use of the Technology Acceptance model (TAM) and Task-Technology Fit model (TTF).