Acknowledgments in human-computer interaction

Authors:
Karen Ward;Peter A. Heeman
Affiliations:
Center for Spoken Language Understanding, Oregon Graduate Institute of Science & Technology, Beaverton, Oregon;Center for Spoken Language Understanding, Oregon Graduate Institute of Science & Technology, Beaverton, Oregon
Venue:
NAACL 2000 Proceedings of the 1st North American chapter of the Association for Computational Linguistics conference
Year:
2000

Citing 5
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Abstract

Acknowledgments are relatively rare in human computer interaction. Are people unwilling to use this human convention when talking to a machine, or is their scarcity due to the way that spoken-language interfaces are designed? We found that, given a simple spoken-language interface that provided opportunities for and responded to acknowledgments, about half of our subjects used acknowledgments at least once and nearly 30% used them extensively during the interaction.