Ask-an-expert services analysis
Journal of the American Society for Information Science and Technology
Knowledge-Based Systems for General Reference Work: Applications, Problems, and Progress
Knowledge-Based Systems for General Reference Work: Applications, Problems, and Progress
The digital reference research agenda
Journal of the American Society for Information Science and Technology
Analysis of Statistical Question Classification for Fact-Based Questions
Information Retrieval
Predictors of answer quality in online Q&A sites
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
mimir: a market-based real-time question and answer service
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Evaluating and predicting answer quality in community QA
Proceedings of the 33rd international ACM SIGIR conference on Research and development in information retrieval
Social Q&A and virtual reference—comparing apples and oranges with the help of experts and users
Journal of the American Society for Information Science and Technology
Hi-index | 0.00 |
This paper describes a study conducted to determine the paths digital reference services take through a general process model of asynchronous digital reference. A survey based on the general process model was conducted; each decision point in this model provided the basis for at least one question. Common, uncommon, and wished-for practices are identified, as well as correlations between characteristics of services and the practices employed by those services. Identification of such trends has implications for the development of software tools for digital reference. This study presents a snapshot of the state-of-the-art in digital reference as of late 2001-early 2002, and validates the general process model of asynchronous digital reference.