Finding usability problems through heuristic evaluation
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Damaged merchandise? a review of experiments that compare usability evaluation methods
Human-Computer Interaction
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This research takes an analyst-centred approach to improving Usability Inspection Methods. The research approach adopts novel instruments and methods, especially manipulation and monitoring of analyst's knowledge resources during usability inspection. The research aims to develop and validate a predictive model of analyst performance that supports improvement of usability inspection, resulting in a positive impact on design quality.