Personalized support for knowledge sharing

  • Authors:
  • Virginia Dignum

  • Affiliations:
  • Universiteit Utrecht, Utrecht

  • Venue:
  • Dutch HCI '04 Proceedings of the conference on Dutch directions in HCI
  • Year:
  • 2004

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Abstract

The realization that Knowledge Management (KM) is primarily a management science and not a computer science implies a different role for human-computer interaction in KM systems. This new role, supporting and extending human interaction, implies a need for intelligence-enhanced, integrated and personalized solutions. In this sense, KM requires the flexible integration of organizational and individual requirements and objectives, which can best be modeled using agent concepts. In this paper, we present an agent-based model for sharing that supports individual initiative and collaboration while prescribing a formal model for organizational processes. This model enables the development of user-oriented KM environments that focus on the collaboration between people.