Interaction design concepts for a mobile personal assistant

Authors:
Stacey F. Nagata;Herre van Oostendorp;Mark A. Neerincx
Affiliations:
Utrecht University, Utrecht, The Netherlands;Utrecht University, Utrecht, The Netherlands;Delft University of Technology, Soesterberg, The Netherlands
Venue:
Dutch HCI '04 Proceedings of the conference on Dutch directions in HCI
Year:
2004

Citing 2
Cited 1

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Abstract

The Personal Assistant for onLine Services (PALS) project aims to develop an intelligent interface that facilitates efficient user interaction through personalization and context awareness with commerce web sites on a handheld device. The types of assistance services and interaction support represented by a mobile personal assistant have been investigated in the PALS project. Scenario Based Design was used to develop the PALS framework for the personal assistance services, generic scenarios and a usage model. The service concepts (e.g. direct, solicited, non-solicited, independent) characterize interaction between the user and virtual assistant during mobile web tasks. The generic scenarios and usage model aid to develop design and interaction of the PALS interface. A theme of "personal customer support" through an attentive interactive display can aid user acceptance of mobile web task assistance.