Dynamic change within workflow systems
COCS '95 Proceedings of conference on Organizational computing systems
Discovering models of software processes from event-based data
ACM Transactions on Software Engineering and Methodology (TOSEM)
Adept_flex—Supporting Dynamic Changes of Workflows Without Losing Control
Journal of Intelligent Information Systems - Special issue on workflow management systems
From Centralized Workflow Specification to Distributed WorkflowExecution
Journal of Intelligent Information Systems - Special issue on workflow management systems
Data & Knowledge Engineering - Special issue on ER '96
SecureFlow: a secure Web-enabled workflow management system
RBAC '99 Proceedings of the fourth ACM workshop on Role-based access control
Adaptive workflow management—an integrated approach and system architecture
SAC '00 Proceedings of the 2000 ACM symposium on Applied computing - Volume 2
ML-DEWS: Modeling Language to Support Dynamic Evolution within Workflow Systems
Computer Supported Cooperative Work
A reflective infrastructure for workflow adaptability
Data & Knowledge Engineering
Exception Handling in Workflow Management Systems
IEEE Transactions on Software Engineering - special section on current trends in exception handling—part II
Introduction to the Special Issue on Adaptive WorkflowSystems
Computer Supported Cooperative Work
Exterminating the Dynamic Change Bug: A Concrete Approach to Support Workflow Change
Information Systems Frontiers
Design for Change: Evolving Workflow Specifications in ULTRAflow
CAiSE '02 Proceedings of the 14th International Conference on Advanced Information Systems Engineering
Modeling and Evaluation of Redesigning Methodologies for Distributed Workflows
MASCOTS '00 Proceedings of the 8th International Symposium on Modeling, Analysis and Simulation of Computer and Telecommunication Systems
From process logic to business logic: a cognitive approach to business process management
Information and Management
Application of the workflow management system in electronic commerce: a case study
International Journal of Business Information Systems
From process logic to business logic-A cognitive approach to business process management
Information and Management
Version management in the business process change context
BPM'07 Proceedings of the 5th international conference on Business process management
Ensuring reliability in B2B services: Fault tolerant inter-organizational workflows
Information Systems Frontiers
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Workflow management and support has always been a constant challenge for workflow administrators in industry. This is characterized by the need to balance two conflicting goals—the need for control, and the need to provide sufficient flexibility for workflows to adapt to constantly changing business conditions. The traditional centralized and rigid model of workflow no longer suffices provide this balance. What is needed is an approach that provides sufficient flexibility while simultaneously providing an assurance of control for workflow administrators.In this paper, we present such an approach. Our approach is based on two bodies of research work. The first one is the OpenWater approach, wherein workflows meant to be “discovered” on the fly as workflow participants themselves define and execute the workflows. The second one is our earlier work on adaptive workflow, where we have developed a 3-tier architecture that supports adaptive workflow. In our paper, we enhance our 3-tier architecture with some of the OpenWater ideas, in order to develop what we have called a “flexible workflow support and management” architecture. We also demonstrate it on a real-life example in insurance claims processing.