Evolutionary development of decision support systems: important issues for early phases of design
Journal of Management Information Systems
Remarks on the analytic hierarchy process
Management Science
The conceptualization and development of organizational decision support systems
Journal of Management Information Systems
Decision support for management
Decision support for management
Building an organizational decision support system for Korea Telecom: a process redesign approach
Decision Support Systems
Viewing the WEB as a marketplace: the case of small companies
Decision Support Systems - Special issue on electronic commerce
Computer networks and Internets (2nd ed.)
Computer networks and Internets (2nd ed.)
An organizational decision support system for managing the DOE hazardous waste cleanup program
Decision Support Systems
Evaluation of a decision support system for credit management decisions
Decision Support Systems
Decision Support Systems and Intelligent Systems
Decision Support Systems and Intelligent Systems
Visual Basic Developer's Guide to Asp and Iis (Developer's Handbook Series)
Visual Basic Developer's Guide to Asp and Iis (Developer's Handbook Series)
Decision Support for Managing an Electronic Supply Chain
Electronic Commerce Research - Special issue on agents in electronic commerce
Building Effective Decision Support Systems
Building Effective Decision Support Systems
The Analytic Hierarchy Process--An Exposition
Operations Research
Electronic commerce front-end in apparel supply chain
Computers and Industrial Engineering - 26th International conference on computers and industrial engineering
Optimal Inventory Modeling of Systems: Multi-Echelon Techniques (INTL SERIES IN OPERATIONS RESEARCH & MANAGEMENT SCIENCE)
Software Engineering
Web-based intervention support system for health promotion
Decision Support Systems
Web-enabled strategic GDSS, e-democracy and Arrow's theorem: A Bayesian perspective
Decision Support Systems
Progress in Web-based decision support technologies
Decision Support Systems
Movie forecast Guru: A Web-based DSS for Hollywood managers
Decision Support Systems
Designing a knowledge-based system for strategic planning: A balanced scorecard perspective
Expert Systems with Applications: An International Journal
| Hi-index | 0.00 |
Despite the gainful use of the Web as a communication medium, recent research suggests that very little work has been done to leverage this new technology for enabling changes in the planning process. This paper, motivated by a situation at a Fortune 100 company, describes a prototype Web-based decision support system (DSS) for the management of service contracts, which are being increasingly purchased by a variety of businesses. The planning for spare parts needed to support service contracts is hampered by unpredictable and extremely low demands, thereby necessitating a subjective manual approach that is inherently non-standardized and non-coordinated among the various constituents of the organization. In this paper, we describe how a Web-based system can enable the standardization of the process of managing and supporting service contracts. In addition, our DSS supports geographically and functionally dispersed decision-making roles, thereby displaying characteristics of an organizational decision support system (ODSS).