Postmodern prospects for conceptual modelling
APCCM '06 Proceedings of the 3rd Asia-Pacific conference on Conceptual modelling - Volume 53
Programmers are from Mars, customers are from Venus: a practical guide for customers on XP projects
Proceedings of the 2006 conference on Pattern languages of programs
Journal of Systems and Software
An agile approach for integration of an open source health information system
XP'07 Proceedings of the 8th international conference on Agile processes in software engineering and extreme programming
Organizing self-organizing teams
Proceedings of the 32nd ACM/IEEE International Conference on Software Engineering - Volume 1
Empirical Software Engineering
Measuring fidelity to extreme programming: a psychometric approach
Empirical Software Engineering
From mockups to user interface models: an extensible model driven approach
ICWE'10 Proceedings of the 10th international conference on Current trends in web engineering
Bridging cultural differences: a grounded theory perspective
Proceedings of the 4th India Software Engineering Conference
Information Systems Research
The social side of technical practices
XP'05 Proceedings of the 6th international conference on Extreme Programming and Agile Processes in Software Engineering
Towards a framework for integrating agile development and user-centred design
XP'06 Proceedings of the 7th international conference on Extreme Programming and Agile Processes in Software Engineering
Mockup-Driven Development: Providing agile support for Model-Driven Web Engineering
Information and Software Technology
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The Customer is the only non-developer role in eXtreme Programming (XP). The Customer's explicit responsibilities are to drive the project, providing project requirements (user stories) and quality control (acceptance testing): unfortunately the customer must also shoulder a number of implicit responsibilities including liaison with external project stakeholders, especially project funders, clients, and end users, while maintaining the trust of both the development team and the wider business. In this paper, we report on a series of case studies of the Customer role in XP projects. We have found that Customers have a pressured and stressful role, leading to issues of sustainability.