A behavioral approach to information retrieval system design
Journal of Documentation
Where should the person stop and the information search interface start?
Information Processing and Management: an International Journal
Towards a classification of text types: a repertory grid approach
International Journal of Man-Machine Studies
Cognitive process as a basis for intelligent retrieval systems design
Information Processing and Management: an International Journal
Evaluation measures for interactive information retrieval
Information Processing and Management: an International Journal - Special issue on evaluation issues in information retrieval
Orienteering in an information landscape: how information seekers get from here to there
CHI '93 Proceedings of the INTERACT '93 and CHI '93 Conference on Human Factors in Computing Systems
The relevance of recall and precision in user evaluation
Journal of the American Society for Information Science - Special issue: relevance research
Evaluating interactive systems in TREC
Journal of the American Society for Information Science - Special issue: evaluation of information retrieval systems
Value of search results as a whole as the best single measure of information retrieval performance
Information Processing and Management: an International Journal
Journal of the American Society for Information Science
Journal of the American Society for Information Science
The personal construction of information space
Journal of the American Society for Information Science
Information Processing and Management: an International Journal - Special issue on interactivity at the text retrieval conference (TREC)
Assessment of the effects of user characteristics on mental models of information retrieval systems
Journal of the American Society for Information Science and Technology
Satisfiers and dissatisfiers: a two-factor model for website design and evaluation
Journal of the American Society for Information Science
Designing Usable Electronic Text: Ergonomic Aspects of Human Information Usage
Designing Usable Electronic Text: Ergonomic Aspects of Human Information Usage
On Becoming a Personal Scientist: Interactive Computer Elicitation of Personal Models of the World
On Becoming a Personal Scientist: Interactive Computer Elicitation of Personal Models of the World
Analysis of web sites with the repertory grid technique
CHI '01 Extended Abstracts on Human Factors in Computing Systems
Information Processing and Management: an International Journal
The reality of media preferences: do professional groups vary in awareness?
Journal of the American Society for Information Science and Technology
Journal of the American Society for Information Science and Technology
The repertory grid technique: Its place in empirical software engineering research
Information and Software Technology
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With the rise of interactive search engines, direct access to information is available to the end user. Evaluation of these systems is clearly important for their comparison and development. From the perspective of the user engaged with the system in some information-seeking task, the range of relevant evaluation factors could be considerable. This article presents an investigation into the suitability of repertory grid technique eliciting a mental model of search engines in the user. Such a model comprises constructs held important to the user, which can be used to evaluate the system. The design of the repertory grid application is described and the data analyzed in two stages. The important issues in determining the suitability of the method are identified and the constructs are analyzed to determine their association, discriminatory ability, and clustering around a central overall rating. From this, it is concluded that repertory grid technique is appropriate for user-centered determination of evaluative constructs. Further analysis of the characteristics of the resulting construct set is undertaken towards establishing an underlying user model of the search engines, and further research is identified for its use in system evaluation.