Measurement of computer user satisfaction

Authors:
Sammy W. Pearson;James E. Bailey
Affiliations:
Federal Computer Performance Evaluation and Simulation Center (FEDSIM), Washington, DC;Arizona State University, Tempe, Arizona
Venue:
ACM SIGMETRICS Performance Evaluation Review
Year:
1980

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Abstract

This paper presents the development and evaluation of a questionnaire designed to quantitatively measure computer user satisfaction. The administration, scoring, and interpretation of the questionnaire are also addressed.