The wheel of collaboration tools: a typology for analysis within a holistic framework
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
A semantic-based approach to content abstraction and annotation for content management
Expert Systems with Applications: An International Journal
Learning dynamic information needs: A collaborative topic variation inspection approach
Journal of the American Society for Information Science and Technology
The Shadow of ECM: The Hidden Side of Decision Processes
Proceedings of the 2010 conference on Bridging the Socio-technical Gap in Decision Support Systems: Challenges for the Next Decade
Information Systems and e-Business Management
Management and storage of in situ oceanographic data: An ECM-based approach
Information Systems
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Enterprise Content Management (ECM) is an emerging concept involving numerous software vendors, consultants, and information management practitioners around increasing market potential. However, there exist yet few academic reports on ECM from the viewpoint of organizational system implementations. This article analyses 58, mainly practitioner-oriented, case narratives of ECM projects and implementations to identify a framework of major issues that require managerial attention in organizations. The main areas covered by the framework are: objectives/impacts sought with ECM, enterprise model to be supported by ECM, content model, technological infrastructure, administrative resources and practices, and change management issues. The issues identified in this framework serve information management practitioners to facilitate ECM development from the viewpoint of the enterprise. Comparing the concept of ECM with related research on information resource management, electronic document management, and knowledge management, we argue that ECM represents a modern, integrated perspective on information management.