The Shadow of ECM: The Hidden Side of Decision Processes

Authors:
Alessandro Zardini;Lapo Mola;Jan vom Brocke;Cecilia Rossignoli
Affiliations:
University of Verona;University of Verona;Hochschule Liechtenstein University;University of Verona
Venue:
Proceedings of the 2010 conference on Bridging the Socio-technical Gap in Decision Support Systems: Challenges for the Next Decade
Year:
2010

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Abstract

This article provides an analysis of the correlation between a competitive advantage derived from improved decision-making processes and knowledge management through enterprise content management (ECM) platforms. Therefore, it expands literature on knowledge management and explicates the relationships among knowledge management systems, ECM systems, and decision-making processes. In other words our research question is: are the ECM systems able to create value for organizations? If Yes, how? In the studied case, we have seen that decision makers achieve their best performance through improved quantity and quality of input to the decisional process, as well as better formalization of knowledge included through all phases of the process thank to the adoption of ECM systems.