The Psychology of Human-Computer Interaction
The Psychology of Human-Computer Interaction
Manual dexterity-a user-oriented approach to creating computer documentation.
CHI '83 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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The intuition that computer manuals are scorned and disregarded by computer users is difficult to dispute. Informal conversations with users reveal that they generally believe that manuals contribute little to their immediate tasks. They assert that the entire experience of trying to use a manual is not worth the trouble; the manual is often too lengthy, the desired information is often difficult to find, and the language is often difficult to understand, among other objections.