Design practice and interface usability: Evidence from interviews with designers
CHI '83 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
DOMAIN/DELPHI: retrieving documents online
CHI '86 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Converting a textbook to hypertext
ACM Transactions on Information Systems (TOIS)
Empirical guidelines for writing computer documentation
SIGDOC '84 Proceedings of the 3rd annual international conference on Systems documentation
THE DEVELOPMENT OF A TASK-ORIENTED, MINIMAL CONTENT USER'S MANUAL
ACM SIGCHI Bulletin
Development and application of a heuristic to assess trends in API documentation
Proceedings of the 30th ACM international conference on Design of communication
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This paper will not advocate list of firm recommendations about document design because it is recognised that design decisions will vary with many factors. Instead, the present discussion will emphasize that when making these decisions it is necessary for designers to take account of how readers will use the information provided. In order to help them do this, a simple framework is proposed which outlines the rudiments of how people interact with technical documents. The advantages of this framework will be illustrated by using it to motivate design decisions at two decision levels. At a “macro” level the document designer must make broad decisions about the contents and format of the manual. At a “micro” level the designer must select particular combinations of linguistic, graphic and typographic options which will help readers locate, understand and implement the information given in the manual.