WACC '99 Proceedings of the international joint conference on Work activities coordination and collaboration
Workflow in different styles of virtual enterprise
ITVE '01 Proceedings of the workshop on Information technology for virtual enterprises
Introducing eservices in business process models
SEKE '02 Proceedings of the 14th international conference on Software engineering and knowledge engineering
Research Commentary: Workflow Management Issues in e-Business
Information Systems Research
Successful e-government in Singapore
Communications of the ACM - Wireless sensor networks
International Journal of Information Management: The Journal for Information Professionals
Collaboration-Oriented Knowledge Management Using Interaction Patterns
PAKM '08 Proceedings of the 7th International Conference on Practical Aspects of Knowledge Management
Model-driven eGovernment interoperability: A review of the state of the art
Computer Standards & Interfaces
Data-centric workflows in government: a new avenue of research?
Proceedings of the 11th Annual International Digital Government Research Conference on Public Administration Online: Challenges and Opportunities
EGOV'10 Proceedings of the 9th IFIP WG 8.5 international conference on Electronic government
Hi-index | 0.00 |
E-government refers to the use of ICTs to promote more efficient and effective government services, allow greater public access to information and make government more accountable to citizens. Though e-government initiatives are common in most countries, getting the claimed benefits of e-government has not been easy for various technological as well as organisational reasons. In addition to government structures and ICT systems, government processes have played a very significant role in bringing e-government success. Unfortunately most government services involve processes carried out by multiple government agencies and have poor performance due to poor coordination among various agencies. This paper analyses such inter-organisational processes (IOPs) for improving their workflows and develops a framework for workflow management in such processes. Further it describes the concept of 'public process' as an effective workflow management tool, and explains its application through a case study.