Collaboration-Oriented Knowledge Management Using Interaction Patterns

Authors:
Ulrich Reimer;Uwe Heck;Stephan Streit
Affiliations:
Institute for Information and Process Management, University of Applied Sciences, St. Gallen, St. Gallen, Switzerland CH-9000;Institute for Information and Process Management, University of Applied Sciences, St. Gallen, St. Gallen, Switzerland CH-9000;Institute for Information and Process Management, University of Applied Sciences, St. Gallen, St. Gallen, Switzerland CH-9000
Venue:
PAKM '08 Proceedings of the 7th International Conference on Practical Aspects of Knowledge Management
Year:
2008

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Abstract

The paper starts with analysing the requirements of supporting largely unstructured, collaboration-oriented processes as opposed to highly structured, workflow-based processes. The approach derived from those requirements utilizes the concept of interaction patterns to impose some control and guidance on a collaboration process without reducing the needed flexibility. This not only causes a much greater process transparency but also allows to provide and capture knowledge within the collaboration interactions. The application-specific instantiation of the interaction patterns and their enrichment with integrity constraints is done using a model-driven approach. The resulting application model is also a knowledge artefact which represents an important fragment of domain knowledge.