Context-sensitive office tasks: a generative approach
Decision Support Systems
Business Rules and Information Systems: Aligning It with Business Goals
Business Rules and Information Systems: Aligning It with Business Goals
Business Rule-Oriented Conceptual Modeling
Business Rule-Oriented Conceptual Modeling
Business Rules Applied: Building Better Systems Using the Business Rules Approach
Business Rules Applied: Building Better Systems Using the Business Rules Approach
Principles of the Business Rule Approach
Principles of the Business Rule Approach
Toward a Technology for Organizational Memories
IEEE Intelligent Systems
Collaboration-Oriented Knowledge Management Using Interaction Patterns
PAKM '08 Proceedings of the 7th International Conference on Practical Aspects of Knowledge Management
A collaborative approach to maturing process-related knowledge
BPM'10 Proceedings of the 8th international conference on Business process management
Refining process models through the analysis of informal work practice
BPM'11 Proceedings of the 9th international conference on Business process management
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Automating business processes especially in the tertiary sector is still a challenge as they are normally knowledge intensive, little automated but compliance relevant. To meet these requirements the paper at hand introduces the KISS approach: modeling knowledge intensive services by enriching business rules semantically and linking rules to processes. We defined four types of rules, each focusing on a specific problem (resource allocation, constraints checking, intelligent branching and variable process planning and execution). For knowledge formalization we provide a 3-phase-procedure starting with a semi-formal representation (business model), followed by a formal representation (interchange model), leading to a machine executable representation (execution model).