Why distance matters: effects on cooperation, persuasion and deception
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Speaking through text: the influence of real-time text on discourse and usability in IM
Proceedings of the 16th ACM international conference on Supporting group work
| Hi-index | 0.00 |
Although Instant Messaging (IM) is widely perceived as a communication mode with relaxed spelling and grammar rules, three measures show that people still perceive errors and often correct them. In two usability studies with different tasks, participants on average corrected 89 and 95 percent of their typographical and grammatical errors that they identified. However, their self-correction rates were substantially lower and more variable when compared to all errors found by independent proofreaders. The results from the second measurement showed that participants were aware of their own errors. They judged their own error rate to be significantly higher than the other person's even when that was not true. Using the third measure, correction rates in IM were found to be lower than "normal" typing. The self-sensitivity to errors prompts further investigation of techniques for error detection and correction appropriate for IM's rapid pace and relaxed linguistic register.