Personalized communication networks
Communications of the ACM
An empirical study of human Web assistants: implications for user support in Web information systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Stuff I've seen: a system for personal information retrieval and re-use
Proceedings of the 26th annual international ACM SIGIR conference on Research and development in informaion retrieval
Optimizing your documentation with the help of technical support
Proceedings of the 21st annual international conference on Documentation
Usability trade-offs for adaptive user interfaces: ease of use and learnability
Proceedings of the 9th international conference on Intelligent user interfaces
Designing personalized user experiences in eCommerce
Designing personalized user experiences in eCommerce
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