Knowledge-based support of cooperative activities
Proceedings of the Twenty-First Annual Hawaii International Conference on Decision Support and Knowledge Based Systems Track
Relating human knowledge of tasks to the requirements of plan libraries
International Journal of Man-Machine Studies
A quantitative model of the learning and performance of text editing knowledge
CHI '85 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Office procedure as practical action: models of work and system design
ACM Transactions on Information Systems (TOIS)
User Centered System Design; New Perspectives on Human-Computer Interaction
User Centered System Design; New Perspectives on Human-Computer Interaction
The Psychology of Human-Computer Interaction
The Psychology of Human-Computer Interaction
TINLAP '75 Proceedings of the 1975 workshop on Theoretical issues in natural language processing
Human Problem Solving
OASIS: a programming environment for implementing distributed organizational support systems
COCS '91 Proceedings of the conference on Organizational computing systems
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A central problem in the design of intelligent office systems is the acquisition of knowledge about office procedures. In this paper we describe a graphical interface for the acquisition and display of office procedures from a goal- and plan-based perspective. The DACRON interface is based on a model of the office workers' view of work. DACRON supports the acquisition of plan knowledge by providing graphical representations of domain entities from the users' point of view. It allows the display and view of office procedures graphically. An experimental usability study, involving more than twenty subjects, shows that DACRON can be used to acquire plan knowledge and give relevant advice.