An interface for the acquisition and display of office procedures
COCS '90 Proceedings of the ACM SIGOIS and IEEE CS TC-OA conference on Office information systems
An assessment of HCI: issues and implications
ACM SIGCHI Bulletin
Goals and processes: a task basis for projects and workflows
COCS '95 Proceedings of conference on Organizational computing systems
From Office Automation to Intelligent Workflow Systems
IEEE Expert: Intelligent Systems and Their Applications
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