Designing a better web portal for digital government: a web-mining based approach

Authors:
Xiao Fang;Olivia R. Liu, Sheng
Affiliations:
The University of Toledo;The University of Utah
Venue:
dg.o '05 Proceedings of the 2005 national conference on Digital government research
Year:
2005

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Abstract

This paper addresses an important research area in digital government development: intelligent design of digital government Web portals, a primary means of realizing the core function of digital government - online government service delivery. In particular, we propose and study the e-service selection problem and introduce a web-mining based approach to e-service selection. The proposed approach is evaluated using real world data collected from the Utah State Government Web portal.