Utilization of intelligent agents for supporting citizens in their access to e-government services

  • Authors:
  • Pasquale De Meo;Giovanni Quattrone;Giorgio Terracina;Domenico Ursino

  • Affiliations:
  • Università Mediterranea di Reggio Calabria, Via Graziella, Località Feo di Vito, 89060 Reggio Calabria, Italy;Università Mediterranea di Reggio Calabria, Via Graziella, Località Feo di Vito, 89060 Reggio Calabria, Italy;Dipartimento di Matematica, Università della Calabria, Via Pietro Bucci, 87036 Rende (CS), Italy;(Correspd. E-mail: ursino@unirc.it) Università Mediterranea di Reggio Calabria, Via Graziella, Località Feo di Vito, 89060 Reggio Calabria, Italy

  • Venue:
  • Web Intelligence and Agent Systems
  • Year:
  • 2007

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Abstract

This paper aims at studying the utilization of Intelligent Agents for supporting citizens to access e-government services. For this purpose, it proposes a multi-agent system capable of suggesting to the citizens the most interesting services for them; these suggestions are determined by considering both their needs/preferences and the capabilities of the devices used by them. The paper first describes the proposed system and, then, reports various experimental results. Finally, it presents a comparison between the proposed system and other related ones already presented in the literature.