Towards a Flexible ICT-Architecture for Multi-Channel E-Government Service Provisioning

Authors:
Marijn Janssen;René Wagenaar;Jaap Beerens
Affiliations:
-;-;-
Venue:
HICSS '03 Proceedings of the 36th Annual Hawaii International Conference on System Sciences (HICSS'03) - Track 5 - Volume 5
Year:
2003

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Abstract

The planning and subsequent nationwideimplementation of E-government service provisioningfaces a number of challenges at the level of municipalitiesin the Netherlands. Initiatives are confronted with ahighly fragmented ICT-architecture that has beenvertically organized around departments and with hardlyany common horizontal functionality. This situation iseven further enforced by a defacto duopoly on thesoftware market of information systems used bymunicipalities. The provision of services over web-basedchannels leads to a need for a more flexible, open ICT-architecturebased on standardized elements.The goal of the research presented in this paper is todetermine the feasibility of a component-based approachto meet the aforementioned challenge for a more flexible,open ICT architecture. The research consisted of twoparts (1) the identification of opportunities for genericcomponents in the ICT-architecture of municipalities and(2) supporting the evaluation of these opportunities usingsimulation.