Peopleware: productive projects and teams
Peopleware: productive projects and teams
A field study of the software design process for large systems
Communications of the ACM
Qualitative Methods in Empirical Studies of Software Engineering
IEEE Transactions on Software Engineering
Spice: The Theory and Practice of Software Process Improvement and Capability Determination
Spice: The Theory and Practice of Software Process Improvement and Capability Determination
Interaction Design
Software Process Improvement Motivators: An Analysis using Multidimensional Scaling
Empirical Software Engineering
An Instrument for Measuring the Key Factors of Successin Software Process Improvement
Empirical Software Engineering
Communication and Organization: An Empirical Study of Discussion in Inspection Meetings
IEEE Transactions on Software Engineering
A Study of Collaboration in Software Design
ISESE '03 Proceedings of the 2003 International Symposium on Empirical Software Engineering
International Journal of Human-Computer Studies - Special issue: Empirical studies of software engineering
Ethnographically-informed empirical studies of software practice
Information and Software Technology
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This paper reports on an experience of using metaphor in qualitative research of software engineering in practice. Our project aimed to uncover non-technical factors affecting the adoption and evolution of Software Quality Management Systems (referred to here as `the quality process'). Previously we have reported the tensions we uncovered around the quality process in four companies, based on semi-structured interviews. This paper extends this work by applying metaphor to the results. We show how we were able to produce more general statements regarding the tensions and their amelioration, and then introduce results from a fifth company, which we compare against our general statements. We find that these statements are generally supported by results from this fifth company. Finally we present some reflections on our experience of using metaphor in this way.