A conversational interface for online shopping

Authors:
Joyce Chai;Veronika Horvath;Nanda Kambhatla;Nicolas Nicolov;Margo Stys-Budzikowska
Affiliations:
IBM T. J. Watson Research Center, Hawthorne, NY;IBM T. J. Watson Research Center, Hawthorne, NY;IBM T. J. Watson Research Center, Hawthorne, NY;IBM T. J. Watson Research Center, Hawthorne, NY;IBM T. J. Watson Research Center, Hawthorne, NY
Venue:
HLT '01 Proceedings of the first international conference on Human language technology research
Year:
2001

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Adaptive mobile guides

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Abstract

We present a deployed, conversational dialog system that assists users in finding computers based on their usage patterns and constraints on specifications. We discuss findings from a market survey and two user studies. We compared our system to a directed dialog system and a menu driven navigation system. We found that the conversational interface reduced the average number of clicks by 63% and the average interaction time by 33% over a menu driven search system. The focus of our continuing work includes developing a dynamic, adaptive dialog management strategy, robustly handling user input and improving the user interface.