Web browsing and spyware intrusion

Authors:
Sudhindra Shukla;Fiona Fui-Hoon Nah
Affiliations:
University of Nebraska-Lincoln;University of Nebraska-Lincoln
Venue:
Communications of the ACM - Spyware
Year:
2005

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Abstract

Spyware poses serious privacy and security issues to users of e-commerce and m-commerce [3, 5, 8]. Microsoft claims that half of all computer crashes reported by its customers were caused by spyware and its equivalents. Spyware is also responsible for about 12% of all technical support calls and accounts for the biggest category of customer complaints, according to Dell [1].