User-centred system design: addressing user needs with a mobile information system

Authors:
Christoph Herrmann;Jürgen Kawalek;Annegret Stark
Affiliations:
University of Applied Sciences Zittau/Görlitz, Görlitz, Germany;University of Applied Sciences Zittau/Görlitz, Görlitz, Germany;University of Applied Sciences Zittau/Görlitz, Görlitz, Germany
Venue:
Proceedings of the 7th international conference on Human computer interaction with mobile devices & services
Year:
2005

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Abstract

As mobile information systems (MISs) penetrate public facilities more and more, the way we deal with objects will continuously be changed by these technologies. Therefore, an understanding of users' natural behaviour within an environmental context becomes critical for an appropriate user interface. As part of a user-centred development approach [3], structured field interviews were conducted in a science museum. The main question was: What attributes must a MIS offer to meet visitors' needs? The interviews were analysed qualitatively and reveal a strong demand for flexible and adaptable information systems within a mobile context.